Achieve 5 Stars on the CMS Secret Shopper Audits

The Centers for Medicare & Medicaid conducts annual evaluations of Medicare plan performance on a scale of 1-5. The objective is to assess the language accessibility of plan information with a specific focus on timeliness and clarity of information. We have developed a series of best practices and processes to ensure the best possible outcome of this audit. 

With 65+ million limited English proficient (LEP) individuals in the US, it is more important than ever to ensure your beneficiaries are in receipt of high-quality information and guidance when choosing the ideal plan for their specific health goals. This auditing period, which takes place from February to June each year, calculates star ratings based on five key criteria.