Enhance Every Journey. Optimize Outcomes.
AI enablement of member correspondence
- Material creation
- Accessible format mailing
- Same day translation
HIPAA Compliant Contact center Services
- Dedicated inbound member Support
- Outbound call campaigns
- QA & Audit Programs
- Telephonic interpretation
Annual Enrollment Preparation
- ANOC/EOC Creation
- Staffing Services for go to market
- Translation & Remediation
- Compliance Review and Plan Filing
Accessibility & Testing Services
- 508 Remediation
- Braille, Large Print, Audio,
- Subtitling, voiceover
Digital Marketing Services
- Multi-cultural marketing
- Cultural Adaptation Services
- Multi-lingual campaign design
Website & Mobile Application Translation & Accessibility
2 results for TransPerfect Health
Engage limited English proficient members with language services for healthcare
At the heart of what TransPerfect does is create a mechanism whereby we help managed care organizations engage their non-English-speaking populations on the front end through our services. We've found that our turnkey medical benefits interpretation services allow for an overall increase in member engagement by 30%, which in turn helps to decrease overall medical costs to payers and members by up to 15%.
CASE STUDY: BLUE CROSS BLUE SHIELD
Blue Cross Blue Shield
achieved a 5-star rating
TransPerfect understands the importance of helping healthcare plans achieve 5 stars on their CMS call center monitoring measures. Achieving 5 stars allows healthcare companies to further engage their current limited English proficient members, attain new members within the diverse population, and increase overall reimbursement from CMS.
Blue Cross Blue Shield was looking for a language services provider that would have interpreters who were readily available and familiar with the terminology of Parts C & D of Medicare. By partnering with TransPerfect Connect, Blue Cross Blue Shield was not only able to fulfill all of CMS's foreign language requirements, but also achieve a 5-star rating.
"Contracting with TransPerfect Connect meant an end to my search in finding an interpretation vendor that really understands the seriousness of the CMS requirements to provide top-notch language services for Medicare beneficiaries. I am extremely satisfied with this partnership that also allowed us to achieve 5 stars on the CMS Call Center Monitoring measure across multiple states."
— Medical Sales, Blue Cross Blue Shield
TransPerfect’s Healthcare Practice Group
At the heart of what TransPerfect does is help to better service your members by ensuring those with disabilities or who are limited English proficient have access to the same information as those who speak English. By doing this, you'll be able to enhance overall customer engagement, remain compliant with governing organizations like CMS, and keep your members happy and healthy.
As the need to incorporate LLM’s and AI in to workflows continues to evolve, TransPerfect works with health plans to identify and prioritize areas by which AI can be effectively leveraged. Areas range from automating the creation of member correspondence including EOB’s, claims, and vital letters to creating efficiencies with the development of enrollment materials including ANOC and EOC documents. Large Language models (LLM)’s and AI can also be leveraged for creating cost effective strategies for translation and alternative formats including 508 remediation and large print. To learn more please reach out HERE.
To help alleviate the burdens of hiring, training, attrition and scheduling, TransPerfect partners with health plans to provide dedicated boutique inbound, outbound and QA services to health plans. Our programs are customized to meet your specific programs and can handle any number of campaigns large or small. Some of our typical campaigns include
- Part D - Providing information to the member about prescription coverage.
- Medicare - Welcome Calls for 65+ & disabled members to provide info about coverage.
- SDOH - Social determinants of health surveys.
- HARP - Welcome calls to people in recovery.
- CHP - Welcome calls for children below 19 years to provide info about their plan coverage and to set up PCP for the Child.
- Medical - Coverage, Authorizations, claims including member & provider services.
- QA - Audit the auditor – QA Calls.
- CMS Secret Shopper Support - Staffing in all languages CMS Tests In.
With HIPAA compliant contact centers located both onshore and nearshore our BPO solutions can be leveraged to meet any of your campaign needs. For additional information or to hear what our other customers are saying please contact us here.
TransPerfect also offers telephonic interpretation services in over 170 languages leveraging healthcare subject matter experts who primarily sit in our HIPAA and PHI compliant contact centers. For Medicare Plans subject to CMS Secret Shopper Audits TransPerfect has processes in place to ensure you hit all part C and D measures. For additional information about our CMS Secret Shopper Program please contact us here.
Preparing for Annual Enrollment can be challenging for health plans. Navigating evolving CMS guidelines while working under tight deadlines to develop and approve mandated materials requires efficient, cost-effective solutions. These solutions are essential for successful CMS filings, helping health plans retain and grow their membership while ensuring members have access to the information, they need to make informed healthcare decisions.
TransPerfect provides a comprehensive suite of customizable services designed to help you meet critical CMS deadlines. Our offerings include:
- Temporary staffing solutions for creating, reviewing, and approving materials
- Technology for authoring and tracking content
- AI and LLM solutions for seamless translation, remediation, and accessible format delivery
We understand the importance of making sure your members have access to the information they need so that they can make better informed decisions about their health. As such TransPerfect has scalable accessibility solutions so that your members can receive their vital materials in any format. Our solutions are 100% in compliance with CMS’ final rule and can meet all SLA’s outlined by the ADA and Centers for Medicare and Medicaid Services. Our solutions include:
- Text to Audio in English and over 170 languages.
- Braille & Large Print in any language.
- 508 Remediation.
- Video Remote and In Person Interpretation for American Sign Language.
- Closed Captioning and Subtitling Support for videos and live conferences.
- 3rd party validation of accessible web content – need Accessibility team to weigh in.
For additional information about our Accessibility and testing services please contact us here.
TransPerfect Digital offers a comprehensive range of digital marketing and content services designed to help health plans, retain, grow and inform their members in any language.
Performance Content: Services focus on creating data-driven, multilingual content to boost engagement, improve SEO, and increase conversions. Strategies include content creation, monitoring, multilingual copywriting, and user experience optimization to deliver locally relevant results.
Multilingual SEO: This includes tailored strategies for global markets, keyword research, content gap analysis, on-page optimization, and localization to enhance search rankings and attract audiences worldwide.
Social Media Management: TransPerfect Digital develops global social media strategies that resonate with local audiences. Services range from multilingual content production to social listening, community management, and paid campaigns.
Multilingual Content Strategy: The company supports brands by crafting content tailored to specific regions and cultures, ensuring relevance and effectiveness across international markets.
For additional information or to see what we are doing with other Healthcare payors please reach out to us here.
Approximately 16 million Medicare individuals enroll in a health plan through a website or mobile app and there has been a 95% increase in online enrollment with Latino speaking members. In order to help increase enrollment of Spanish speaking and other multilingual communities, TransPerfect has a comprehensive suite of translation and localization tools designed to streamline content management for health plans. Our offerings include:
- Website Localization: Simplifies the adaptation of websites for various languages and cultures, ensuring a seamless user experience globally.
- Translation Workflow Management: Automates and tracks the translation process, improving efficiency and accuracy.
- AI-Powered Solutions: Includes tools for AI-enabled voiceover, subtitling, and real-time translation assistance.
- Content Review and Terminology Management: Ensures consistent brand messaging across markets with robust terminology and translation memory features.
- Integration and Customization: Connects with existing enterprise systems, such as CMS and e-commerce platforms, for smooth workflows.
For additional information or case studies please contact us here.
PRIME THERAPEUTICS, HEALTHFIRST, & GATEWAY HEALTH
BLUECROSS BLUESHIELD