Medical interpretation is a crucial service throughout the healthcare industry, from hospitals, outpatient or ambulatory health centers, and assisted living communities/nursing care centers to physicians’ offices, mental health clinics, and rehabilitation centers.

Executive Order 13166, "Improving Access to Services for Persons with Limited English Proficiency,” which was signed in 2000, requires federal agencies to ensure that individuals with limited English proficiency (LEP) have access to services. This means that healthcare providers are expected to make interpreter services available to LEP patients.

Beyond the legal necessity in the United States, medical interpreters are essential because they assist in facilitating effective communication between a healthcare professional and patients who do not share a common language. This is especially important for people dealing with severe illnesses who need to understand their diagnosis and treatment options.

Communication barriers in healthcare can be unsafe and potentially life-threatening, as patients may be affected by factors such as “aggression, hindrance of care, lack of informed consent, avoidance of the healthcare system.” With the assistance of interpreters, however, patients are more satisfied, resulting in more beneficial healthcare outcomes.

Medical interpreters do more than just interpret the language. They also act as a cultural bridge between medical professionals and patients, leading to better understanding and cooperation between both parties. Patients usually prefer using professional interpreters vs. bilingual family members and friends.

TransPerfect’s Medical Interpretation Services

TransPerfect is proud to be involved with medical interpretation on a global scale. In 2022 alone, we handled over 6,000 medical interpretations in 200 locations, worked with more than 400 interpreters, and covered over 80 language pairs. TransPerfect also offers medical interpretation training on concepts such as HIPAA, the risks of bloodborne pathogens, and interpreter protocols and code of ethics.

In addition to medical appointments and procedures, TransPerfect offers patient concierge services. Serving as the contact person for the patient and their family, the interpreter not only interprets during appointments, but accompanies and helps patients with activities such as grocery shopping, accommodation issues, and transportation. These services help families feel supported in difficult times, equipping them with the confidence to effectively communicate concerns.

TransPerfect can assist any time, anywhere, and meet every need. With a database of over 12,000 interpreters working with more than 150 different language combinations, we can ensure that the right medical interpreter will be there for you!